Privacy policy

Last updated: July 24, 2026

Timothy & Ivy operates this store and website, including all related information, content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, use our Services, or make a purchase from us.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described below.

Personal Information We Collect

When you visit our website, place an order, create an account, or communicate with us, we may collect certain personal information, including:

Contact information such as your name, email address, phone number, billing address, and shipping address.
Payment information such as credit card details, debit card details, payment method information, and transaction details.
Account information such as your login details, preferences, and saved information.
Order information including products purchased, order history, returns, exchanges, and customer service communications.
Device information such as IP address, browser type, device information, and website usage data.
Information you provide when contacting us for customer support or other inquiries.

How We Collect Your Information

We collect personal information through the following methods:

Directly from you when you create an account, place an order, contact us, or provide information through our website.
Automatically through cookies, analytics tools, and similar technologies when you browse our website.
From service providers and partners that help us operate our business, process payments, fulfill orders, and provide customer support.

How We Use Your Personal Information

We may use your information for the following purposes:

To process and fulfill your orders, including shipping, returns, and exchanges.
To provide customer support and respond to your inquiries.
To improve our website, products, and shopping experience.
To manage your account and remember your preferences.
To send order updates, service-related communications, and promotional messages where permitted.
To prevent fraudulent transactions and maintain website security.
To comply with legal obligations and enforce our policies.

Sharing Your Personal Information

We may share your personal information with trusted third-party service providers who help us operate our business, including:

Payment processors.
Shipping and fulfillment providers.
Website hosting and technology providers.
Marketing and analytics service providers.

We only share information necessary to provide our Services and do not sell your personal information to third parties.

Shopify

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell our products and provide our Services. Shopify may collect and process personal information according to its own privacy policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, remember your preferences, analyze website traffic, and provide relevant content and advertisements.

You can control or disable cookies through your browser settings; however, some features of our website may not function properly without cookies.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of these third-party websites. We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children. We do not knowingly collect personal information from children under the age required by applicable laws. If you believe a child has provided us with personal information, please contact us so we can take appropriate action.

Data Security

We take reasonable measures to protect your personal information. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have rights regarding your personal information, including:

The right to access the personal information we hold about you.
The right to request correction or deletion of your information.
The right to opt out of certain marketing communications.
The right to request information about how your data is used.

To exercise these rights, please contact us using the details below.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Any updates will be posted on this page with a revised "Last updated" date.